Hoe kunnen we helpen?


Algemene veelgestelde vragen

Is Wudhu verplicht om dit soort koran te gebruiken?

Absoluut, je zou wudhu nodig hebben om de koran vast te houden en te schrijven, omdat het een volledige kopie is.

Zal WriteTheQuran nog meer producten introduceren?

We hebben al een aantal producten gemaakt en we verwachten deze zeer binnenkort te lanceren.

Is wudhu (ablution) required when using Quran Trace?

As this is a complete Quran in the Arabic language, following the majority opinion, you would require wudhu when using this product.

What is the best type of pen to use?

We've tried and tested a variety of pens, and in our opinion, fine liners are the best. For incredibly precise tracing, we advise using pens that are 0.5mm in diameter or less.

Can we write in any colour?

Yes! Allah is beautiful and adores beauty. Trace your Quran in whichever colour you desire.

What happens if I make a mistake when tracing?

First of all, don't worry! Mistakes are natural and an inevitable part of learning. The best way to fix your mistake would be to cover it with correction tape or correction fluid.

As an alternative, you might want to begin with a pencil until you’ve gotten used to the process and are feeling more confident.

Purchasing product(s)

Can I place a bulk order?

Yes, depending on how many products you wish to order, we’ll provide you with one-time-use discount code. Drop us an email on info@qurantrace.com detailing your order requirements and we’ll get the ball rolling. 

Receiving your order

What are your UK delivery estimates and charges?

UK shipping charges for one copy of the Quran begin at £4.99. However, charges are dependent upon weight and thus fluctuate depending on the size of your order.

All charges are calculated at checkout and integrated directly with Royal Mail.

What are your European and International delivery estimates and charges? 

European and international shipping charges begin at £24.99. Charges fluctuate depending on the size of your order and are calculated at checkout.

In order to eliminate high delivery charges, we’re working to stock Quran Trace in as many bookshops and retailers as possible! Check out our European and international stockists here.

Which countries do you ship to?

We ship worldwide, there’s not a country we don’t want Quran Trace to be in!

Are there any customs charges?

If you’re ordering goods for delivery outside of the UK, your shipment may be subject to import duties and taxes. These charges are imposed once the items reach the country of destination.

All charges related to customs clearance must be settled by the recipient.

To ensure a clear understanding of our International Delivery Import Tax Duties Policy, we would like to emphasize the following key points:

  1. Import Tax Responsibilities: When ordering from Quran Trace, please be aware that you, as the customer, are solely responsible for any import tax duties, customs fees, or similar charges that may be incurred. These charges are levied by the customs authorities of your country, as all our shipments originate from the United Kingdom.
  2. Customer Obligations: It is essential for you to be informed about the import regulations and tax laws of your country. Understanding these rules is crucial to avoid unexpected costs or delays in customs clearance.
  3. Policy Acknowledgement: We ask that you review and understand this policy before placing an order. Our customer service team at Quran Trace is always ready to provide assistance and information about potential import tax duties.
  4. Addressing Disputes: If there is a dispute or question regarding import tax duties, we advise you to contact the relevant customs authorities directly or seek professional guidance. Quran Trace is not in a position to mediate or take responsibility for such disputes.
  5. Policy Scope: Please note that this policy pertains exclusively to import tax duties and is separate from any shipping charges or service fees associated with your order.
  6. Order Agreement: By placing an order with Quran Trace, you acknowledge and agree to comply with these terms regarding International Delivery Import Tax Duties.

Your understanding and cooperation are greatly appreciated. For any questions or further clarification, feel free to reach out to our customer service team. We are here to help you through every step of your purchase process.

Managing your oder

I’ve ordered, what now?

Once your order has been placed, you’ll receive a confirmation email letting you know that our fulfilment team has received your order. Once your order has been despatched, you’ll receive another email with your tracking information so you can keep an eye on your delivery schedule.

In the meantime, sit tight and wait for your Quran to arrive!

Can I change/amend my order?

If you would like to amend your order, please email info@qurantrace.com and we’ll do our best to accommodate.

How can I cancel my order?

If your order is yet to be despatched, drop us an email on info@qurantrace.com and we’ll
(regretfully) cancel your order.

Where is my order?

Once your order has been despatched, you can track your order using the tracking number sent to you via email.

Can I return my item for refund?

Quran Trace is happy to refund your items on presentation of a valid receipt. Please note, refunds or exchanges will only be given if the seal of the item is unbroken or the product is faulty (any defect or damage to the Quran that was not caused by the customer).

Items must be returned within 14 days of purchase and be in perfect condition (unless faulty), in their original packaging. 

We will issue a refund to your original payment method.

For all returns, please email info@qurantrace.com

Working with us

I’m a wholesaler/retailer, can I stock your book?

Yes! We want our products to be available far and wide. Fill out your information here, and we’ll be in touch with all the details.

I’m an influencer/ blogger, can we collaborate?

If you’re as passionate as we are about Quran Trace and believe you can help us spread the love, message us on our socials or email us on info@qurantrace.com and tell us a bit about yourself. We’re always open to collaboration with the right individuals!

Can I become an affiliate?

Yes, and the best thing is, it’s free and easy. You could even start earning money today.

Count me in!

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